South Bay Window Filming Complaints Procedure
At South Bay Window Filming, we are committed to providing high-quality window filming services and an exceptional customer experience. However, if you are not satisfied with any aspect of our service, we encourage you to reach out to us. This Complaints Procedure outlines how you can make a complaint and how we will handle it.
1. How to Make a Complaint
If you wish to file a complaint, please contact us using any of the following methods:
- By Phone: Call us at (408) 892-7189 during our business hours. Our team will do their best to resolve your issue promptly over the phone.
- By Email: Send an email to SBWFilming@gmail.com with “Complaint” in the subject line. Please include a detailed description of your complaint, your contact information, and any relevant details (e.g., date of service, invoice number).
- Via Contact Form: Use our Contact Form on the website to submit your complaint. Be sure to provide detailed information so we can assist you effectively.
- By Mail: Write to us at
South Bay Window Filming
281 E McGlincy Ln, Campbell, CA 95008
Include your full name, contact details, and a description of the complaint.
2. Information to Provide
When submitting a complaint, please include the following information to help us investigate and resolve the issue more efficiently:
- Your name and contact details (phone number and email)
- Date of the service or incident
- A description of the issue and how it affected you
- Any supporting documentation, such as receipts, invoices, or photos
3. Acknowledgment of Your Complaint
- Once we receive your complaint, we will acknowledge receipt within 2 business days.
- Our team will review the details and assign a representative to handle your case.
4. Investigation and Resolution
- We aim to investigate all complaints thoroughly and fairly.
- You will receive a response to your complaint within 10 business days. If more time is required due to the complexity of the issue, we will inform you of the delay and provide an estimated timeline for resolution.
- We will communicate with you via your preferred method (phone or email) and work with you to find an acceptable resolution, which may include:
- Reassessing the service provided
- Offering a partial or full refund
- Providing corrective services
5. Escalating Your Complaint
If you are not satisfied with the outcome of your complaint, you may request to have it reviewed by a senior manager. Please contact us at SBWFilming@gmail.com to request an escalation, and we will make sure the matter receives further attention.
6. Customer Satisfaction
Our goal is to resolve your complaint to your satisfaction. We value your feedback and view complaints as an opportunity to improve our services. We appreciate your patience and cooperation as we work to resolve your issue.
7. Contact Information
If you have any further questions about our Complaints Procedure, please contact us:
South Bay Window Filming
Phone: (408) 892-7189
Email: SBWFilming@gmail.com
Address: 281 E McGlincy Ln, Campbell, CA 95008